Privacy Policy for Wiking Plumbing & Heating
Effective Date: 25 April 2026
Wiking Plumbing & Heating ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or contact our services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Wiking Plumbing & Heating is a UK-based plumbing and heating company providing installation, maintenance and repair services.
If you have any questions about this policy or your data, please contact us at:
Email: Info@wikingplumbingheating.co.uk
Phone: 07885647749
2. What Information We Collect
We may collect and process the following personal data:
Information you provide directly:
Name
Email address
Telephone number
Property address
Details of your enquiry or service request
Information collected automatically:
IP address
Browser type and version
Pages visited on our website
Time and date of visits
Referring website addresses
3. How We Use Your Information
We use your personal data for the following purposes:
To respond to enquiries and provide quotes
To deliver plumbing and heating services
To manage appointments and customer records
To process payments where applicable
To improve our website and services
To comply with legal and regulatory obligations
We will only use your data where we have a lawful basis to do so, including:
Your consent
Performance of a contract
Legal obligation
Legitimate business interests
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
Your data is stored securely and only accessible by authorised personnel.
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements.
5. Sharing Your Information
We do not sell or rent your personal data.
We may share your data with:
Trusted service providers who assist in running our business (for example, booking systems or payment processors)
Legal or regulatory authorities where required
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
6. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Cookies are small files stored on your device. You can choose to accept or decline cookies through your browser settings.
For more information, please refer to our Cookie Policy.
7. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing of your data
Request transfer of your data to another party
Withdraw consent at any time where we rely on consent
To exercise your rights, please contact us using the details provided above.
8. Third Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
We encourage you to read their privacy policies before providing any personal data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact Wiking Plumbing & Heating using the details provided above.